How to Pay Online

How can I pay my library fines and fees?

• Login to Your Library Account
• If you have any unpaid charges you will see a "Pay Online" button
• Click on the button
• Follow the simple instructions and pay with Visa or MasterCard
• Click on the "print" button to make a copy for your records, or if you have an email address a receipt will be e-mailed to you from this address: onlinepayments@gvpl.ca

What payment types are accepted?  Is it secure?

• The Library accepts Visa and MasterCard.  Your credit card information is encrypted using an industry-standard SSL Web Server Certificate. No credit card information is stored in the Library computer.  

Is there a minimum and/or maximum amount?

• Yes, there is a $5.00 minimum and a $500.00 maximum.

Will I get a receipt when I pay my fines online?

• Click on the "print" button to make a copy for your records, or if you have an email address a receipt will be e-mailed to you from this address: onlinepayments@gvpl.ca

I paid for a book and now I have found it, can I get a refund?

• Refunds for any lost items paid online will be issued by the owning library.  Please have your receipt along with the item you are returning if you need a refund.

Who will be the merchant listed on my credit card statement for online payment?

• The merchant will be listed as "Greater Victoria Public Library" though it may be a shortened version (i.e. "Greater Victoria Pub...") depending on the number of characters allowed.

What if the transaction is declined?

• If the transaction is declined there will be a message that says "this transaction has been declined" and you will not be charged.

How long will it take a transaction to register?

• Generally, transactions should go through the following day after you pay, except for on weekends. For example, if you pay on a Friday it will likely not show up on your statement until the following Monday.