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Policy O.5 – The Appeal Process2017-09-28T10:22:06+00:00

Board Policy

Policy O.5, The Appeal Process

Purpose/Background Policy Statement and Details

The policies of the Greater Victoria Public Library (Library) are reviewed and updated to reflect the needs of the Library and the citizens within the region it serves. The Greater Victoria Public Library Board (Board) designates the enforcement of its policies to the Chief Executive Officer/Chief Librarian (CEO).

Scope

This policy applies to the Board, CEO, library management, library staff and library patrons.

Policy Statement and Details

Staff conduct business according to Board policy, and will attempt to resolve any library patron issue. However, when a patron disagrees with a policy or decision of the CEO or designate, it can be appealed, providing it is done in writing to the Board.

The Board will investigate each appeal and respond in writing.

Related Policies, Agreements, and Procedural Documents

Policy Name:  O.5 The Appeal Process:
Policy Type:  Operational
Next Review Date:  January 26, 2021
Date Amended: January 26, 2016
Last Reviewed:  January 12, 2016
First Approved:

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