Policy O.5, The Appeal Process
Purpose/Background Policy Statement and Details
The policies of the Greater Victoria Public Library (Library) are reviewed and updated to reflect the needs of the Library and the citizens within the region it serves. The Greater Victoria Public Library Board (Board) designates the enforcement of its policies to the Chief Executive Officer/Chief Librarian (CEO).
This policy applies to the Board, CEO, library management, library staff and library patrons.
Policy Statement and Details
Staff conduct business according to Board policy, and will attempt to resolve any library patron issue. However, when a patron disagrees with a policy or decision of the CEO or designate, it can be appealed, providing it is done in writing to the Board.
The Board will investigate each appeal and respond in writing.
Related Policies, Agreements, and Procedural Documents
|Policy Name: O.5 The Appeal Process:|
|Policy Type: Operational|
|Next Review Date: January 26, 2021|
|Date Amended: January 26, 2016|
|Last Reviewed: January 12, 2016|