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Assistive Services2021-12-14T10:13:58+00:00


GVPL offers support to our users with print disabilities to help them access our resources and facilities. All of our branches are wheelchair accessible and have wheelchair-accessible computer workstations.

For more information about Assistive Services, please contact the the branch closest to you.

Collections for the Print Disabled

To use this collection, proof of eligibility is required.

  • Available at the Central, Juan de Fuca and Saanich Centennial branches
  • DAISY CDs can be played on Victor Readers and on some newer model CD players
  • Victor Readers can play regular audio CDs and MP3 formats as well as DAISY standard digital books
  • Allows the listener to jump from page to page, bookmark pages, and go directly to where last stopped or paused
  • Victor Readers are available to print disabled patrons for a three-month loan period. They can also be purchased from the CNIB

To use this collection, proof of eligibility is required.

  • CELA provides access to bestsellers, award winners, Canadiana, newspapers, magazines, and described videos in formats that people with print disabilities can read, such as audio, digital text and braille
  • Accessible formats such as audio, e-text and braille
  • MP3 discs as well as downloadable audio
  • Access to Bookshare, an online library of titles available in e-text and e-braille. Audio versions are in synthetic speech
  • Self-register or ask library staff for assistance

To use this collection, proof of eligibility is required.

  • NNELS is an online public library of published books in accessible formats for Canadians with print disabilities
  • Items are in digital format only
  • Self-register or ask library staff for assistance
  • Available through the GVPL catalogue
  • Can be reserved for pick-up at any GVPL branch
  • Downloadable e-audiobooks are accessed from our website
  • Popular fiction and non-fiction titles are available at all of our library branches
  • Search titles through the GVPL catalogue
  • Can be reserved for pick-up at any GVPL branch

Services for the print disabled

We provide collections, resources and services to meet the needs of patrons who cannot read or access regular print material because of a print disability due to blindness or visual impairment, or a physical or learning disability.

Let us help you get started with our collections for those with print disabilities. You can call the Customer Service Line at 250-940-4875 or send us a message.

Services for patrons with mobility issues

GVPL offers assistance to our patrons who have difficulty moving around the library and collecting their own materials. A staff member will work with you to find out what kinds of items you enjoy, and then will collect the material for you. This service is available at all branches during regular operating hours.

Let us help you access our collection. You can call the Customer Service Line at 250-940-4875 or send us a message.

Visiting Library Services

Please note: The Visiting Library Service is currently unavailable.

If you can’t visit the library, we’ll bring the library to you.

Library patrons who are unable to visit the library in person can receive materials at home, delivered by a GVPL volunteer. This free service is available to any of our patrons who are confined to their homes or residences for more than three months because of age, vision loss, disability, illness or frailty.

Our Visiting Library Services is also available for seniors’ residences in Greater Victoria. To arrange for an outreach visit, email [email protected].

  1. Once I have submitted my application for Visiting Library Service, when will I receive my first delivery of material?
    You will be contacted within one week of submitting an application to inform you of your delivery date.
  2. When will my books be delivered?
    Books are delivered once a month from Tuesday to Friday. Each patron is given a day of the week on which their delivery will be made. Patrons are expected to be home each time a delivery is made. If not, books will not be left unless a special arrangement has been made with library staff prior to delivery. The exact time of pick-up/delivery cannot be guaranteed and is subject to the availability of volunteers.
  3. How do I renew an item?
    To renew an item, call the phone number and the extension on your delivery bag.
  4. How do I return my items?
    Your VLS volunteer can return your items for you, or a friend or relative can return them to any GVPL branch.
  5. Will I have to pay late charges?
    GVPL is pleased to waive late fees for patrons participating in VLS. You will not be charged for overdue materials, but you will receive a notification of the materials’ due date. Please note: patrons participating in VLS are subject to the same replacement charges for lost, missing or damaged items as other library patrons.
  6. Will my delivery always be made by the same volunteer?
    No, deliveries will not always be made by the same volunteer.

For more information about Visiting Library Service, please call 250-940-4875.

We’re here to help.

Get help with computers, devices and e-readers.


Peek-a-boo! Here’s a quote to brighten your day:

“When in doubt, go to the library.” – Hermione Granger