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Assistive Services2018-06-07T14:25:55+00:00


For more information about Assistive Services, please call the District Branch closest to you:

GVPL offers support to our users with special needs to help them access our resources and facilities. All of our branches are wheelchair accessible and have wheelchair-accessible computer workstations.

Central Branch (Downtown)
250-940-4875 ext. 300

Saanich Centennial Branch (Pearkes Recreation)
250-940-4875 ext. 861

Juan de Fuca Branch (West Shore)
250-940-4875 ext. 803

Collections for the Print Disabled

  • Available at the Central, Juan de Fuca and Saanich Centennial branches
  • DAISY CDs can be played on Victor Readers and on some newer model CD players
  • Victor Readers can play regular audio CDs and MP3 formats as well as DAISY standard digital books
  • Allows the listener to jump from page to page, bookmark pages, and go directly to where last stopped or paused
  • Victor Readers are available to print disabled patrons for a three-month loan period. They can also be purchased from the CNIB
  • CELA provides access to bestsellers, award winners, Canadiana, newspapers, magazines, and described videos in formats that people with print disabilities can read, such as audio, digital text and braille
  • Accessible formats such as audio, e-text and braille
  • MP3 discs as well as downloadable audio
  • Access to Bookshare, an online library of titles available in e-text and e-braille. Audio versions are in synthetic speech
  • Self-register or ask library staff for assistance

  • NNELS is an online public library of published books in accessible formats for Canadians with print disabilities
  • Items are in digital format only
  • Self-register or ask library staff for assistance
  • Available through the GVPL catalogue
  • Can be reserved for pick-up at any GVPL branch
  • Downloadable e-audiobooks are accessed from our website
  • Popular fiction and non-fiction titles are available at all of our library branches
  • Search titles through the GVPL catalogue
  • Can be reserved for pick-up at any GVPL branch

Meeting Your Unique Needs

Services for the print disabled

We provide collections, resources and services to meet the needs of patrons who cannot read or access regular print material because of a print disability due to blindness or visual impairment, or a physical or learning disability.

Please note: Fill out the application (step 1) and the reading preferences form (step 2).


Services for patrons with mobility issues

GVPL offers assistance to our patrons who have difficulty moving around the library and collecting their own materials. A staff member will work with you to find out what kinds of items you enjoy, and then will collect the material for you. This service is available at all branches during regular operating hours.

Please note: Fill out the application (step 1) and the reading preferences form (step 2).


Visiting Library Services

If you can’t visit the library, we’ll bring the library to you.

Library patrons who are unable to visit the library in person can receive materials at home, delivered by a GVPL volunteer. This free service is available to any of our patrons who are confined to their homes or residences for more than three months because of age, vision loss, disability, illness or frailty.

Please note: Fill out the application (step 1) and the reading preferences form (step 2).

Our Visiting Library Services is also available for seniors’ residences in Greater Victoria. To arrange for an outreach visit, email [email protected].

  1. When will my books be delivered?
    Books are delivered once a month from Tuesday to Friday. Each patron is given a day of the week on which their delivery will be made. Patrons are expected to be home each time a delivery is made. If not, books will not be left unless a special arrangement has been made with library staff prior to delivery. The exact time of pick-up/delivery cannot be guaranteed and is subject to the availability of volunteers.
  2. How do I renew an item?
    To renew an item, please phone the library at 250-940-4875 in advance of the pick-up date. Volunteers are unable to take responsibility for renewals.
  3. How do I return my items?
    Your VLS volunteer can return your items for you, or a friend or relative can return them to any GVPL branch.
  4. Will I have to pay late charges?
    GVPL is pleased to waive late fees for patrons participating in VLS. You will not be charged for overdue materials, but you will receive a notification of the materials’ due date. Please note: patrons participating in VLS are subject to the same replacement charges for lost, missing or damaged items as other library patrons.
  5. How will you know what material I like to read?
    When you enroll in VLS, you will be asked to fill out a reading preferences form detailing the kinds of books you like to read. GVPL staff will select material to fit your interests, choosing from regular and large-type books, DVDs, music CDs, magazines, multilingual material and books on CD.
  6. Will my delivery always be made by the same volunteer?
    No, deliveries will not always be made by the same volunteer.

We’re here to help.

Sign up for one-on-one help with computers, devices and e-readers.


Peek-a-boo! Here’s a quote to brighten your day:

“When in doubt, go to the library.” – Hermione Granger