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Visiting Library Services 2017-09-21T09:01:41+00:00

HOME DELIVERY — VISITING LIBRARY SERVICES

STEP 1: APPLY TO VLS
STEP 2: CHOOSE YOUR READING PREFERENCES

Library patrons who can’t visit the library in person can receive materials at home, delivered by a GVPL volunteer. This free service is part of the library’s Assistive Services and is available to any of our patrons who are confined to their homes or residences for more than three months because of age, vision loss, disability, illness or frailty.

Our Visiting Library Services is also available for seniors’ residences in Greater Victoria. To arrange for an outreach visit, email [email protected].

  1. When will my books be delivered?
    Books are delivered once a month from Tuesday to Friday. Each patron is given a day of the week on which their delivery will be made. Patrons are expected to be home each time a delivery is made. If not, books will not be left unless a special arrangement has been made with library staff prior to delivery. The exact time of pick-up/delivery cannot be guaranteed and is subject to the availability of volunteers.
  2. How do I renew an item?
    To renew an item, please phone the library at 250-940-4875 in advance of the pick-up date. Volunteers are unable to take responsibility for renewals.
  3. How do I return my items?
    Your VLS volunteer can return your items for you, or a friend or relative can return them to any GVPL branch.
  4. Will I have to pay late charges?
    GVPL is pleased to waive late fees for patrons participating in VLS. You will not be charged for overdue materials, but you will receive a notification of the materials’ due date. Please note: patrons participating in VLS are subject to the same replacement charges for lost, missing or damaged items as other library patrons.
  5. How will you know what material I like to read?
    When you enroll in VLS, you will be asked to fill out a reading preferences form detailing the kinds of books you like to read. Lists of GVPL’s new titles are available upon request. GVPL staff will select material to fit your interests, choosing from regular and large-type books, DVDs, music CDs, magazines, multilingual material and books on CD.
  6. Will my delivery always be made by the same volunteer?
    No, deliveries will not always be made by the same volunteer.

Meeting Your Unique Needs

Through our Assistive Services, GVPL offers support to our users with special needs to help them access our resources and facilities. We have services for patrons who have mobility issues as well as those with print disabilities — vision issues or difficulty holding a book in print.

All of our 11 branches are wheelchair accessible and have wheelchair-accessible computer workstations.

LEARN ABOUT ASSISTIVE SERVICES

For more information, visit the Assistive Services page or call the District Branch closest to you:

  • Central Branch (Downtown)
    250-940-4875 ext. 749
  • Saanich Centennial Branch (Pearkes Recreation)
    250-940-4875 ext. 861
  • Juan de Fuca Branch (West Shore)
    250-940-4875 ext. 803

We’re here to help.

Sign up for one-on-one help with computers, devices and e-readers.

SIGN UP FOR A 1-ON-1 SESSION TODAY