As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. Ideal for team building exercises, the Building the Virtual Team video observes a group leader and the problems she faces as she struggles to lead her managers in Asia, India, Africa and Latin America. Designed to stimulate lively discussion and effective learning, this easy-to-use yet highly effective team building training video features real world dramatizations, and is ideal for team building exercises on modern technology and communicating in business. Learning Points "¢ gain essential skills for managing multicultural virtual teams "¢ realizing the importance of human relationships in many cultures "¢ discovering how impersonal communication can backfire "¢ learning how to balance high-tech and high-touch "¢ finding out how to deal with language and translation issues "¢ dealing effectively with time zones, response time, etc. "¢ understanding that awareness is a "two-way street": all cultures need to adapt "¢ learning how to bridge differences and create a balanced approach "Building the Virtual Team has had a really positive impact. We use it as part of our overall diversity strategy to help people become more conscious of cultural diversity." Bonnie Roelofs, Senior Global Diversity Advisor, Shell Oil